Shipping & Returns
We try to deliver to most countries worldwide. The only limit is the availability of services provided by our payment and courier partners in each country. You can see the full list of the countries that we ship to before you pay for your order. If your country is not shown in the list, unfortunately, we cannot deliver orders to this location. We are unable to offer to ship to a country on a one-off basis, or change territories by request.
Shipping time depends on where your order is being sent to and the delivery option selected. Options range from standard shipping to expedited and tracked worldwide delivery. You can find all the shipping information when you reach the cart and choose the shipping service that suits you. Once you've placed your order, you'll receive an email confirmation including an estimated delivery date for your order.
Please note: Deliveries may be affected by public, bank or international holidays.
Return & Exchange Policy
If your order meets our returns policies (as detailed in our terms of service), you may cancel or return your products at any time up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you. For orders over the value of £60 GBP, you will be required to cover the cost of sending the products back to us.
However, unless they are defective, we cannot accept returns of custom products or any products that have been worn or washed.
We process returns/exchanges within 3 days of them arriving back to us. Refunds are usually automatic but can take 5-10 working days to appear in your account.
If you have received an item as a gift and wish to return it, no problem at all. We recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the items.
To get your returns information you’ll need to head to the Contact Us page and input the order information in your message to us. We aim to respond to you with 24 hours. If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us.
Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory. Package them up, pop them in the post and we'll process your return/ exchange request as soon as they arrive back to our factory. If you're still stuck, use the contact form to get in touch with our support team and we can check this out for you.